Warranty Policy

We provide a one-year limited warranty for eligible UVBWell devices purchased directly from UVBWell or an authorized seller.

This policy explains the warranty coverage, service process, and exclusions.

The warranty period begins on the date your order is delivered and remains valid for one year.

This warranty applies only to the original purchaser and is not transferable to a subsequent owner.

During the warranty period, UVBWell provides support for functional failures or defects that occur during normal, intended use of the device.

Covered issues may include:

• Manufacturing or material defects
  
• Functional device failures occurring during normal use
  
• Electrical or operational issues not caused by misuse, accident, or unauthorized modification
  
• Eligible components that fail during normal use
  

If an eligible issue is confirmed, UVBWell will determine the appropriate solution based on the diagnosis. Depending on the situation, this may include troubleshooting guidance, repair, replacement of an eligible component, or replacement of the device.

To request warranty support, please contact us at info@uvbwell.com and provide:

• Your name and order number
  
• The product model
  
• A clear description of the issue
  
• Photos or a video showing the issue, when possible
  

Some reported issues may be related to setup, operation, or use rather than a device fault. To help us assess the situation accurately, we may ask you to provide a short fault video or complete troubleshooting steps before determining the appropriate service solution.

Please do not send a device to a service location without first contacting us. If inspection or repair is needed, we will provide service instructions.

After reviewing the information provided, UVBWell will determine whether the issue appears to be covered by warranty.

For issues covered by warranty, UVBWell will provide the appropriate service solution based on the specific diagnosis. This may include remote troubleshooting, repair, replacement parts, or another reasonable solution.

If the device needs to be sent to a designated service location for inspection or repair, UVBWell will cover the shipping cost for covered issues that occurred during normal use.

If the device is found to be functioning normally, or if the issue is related to setup or operation, we will provide reasonable guidance to help resolve the issue.

This warranty does not cover damage, failure, or service needs resulting from:

• Accidental damage, drops, impact, liquid exposure, or improper storage
  
• Misuse, abuse, neglect, or use contrary to product instructions
  
• Unauthorized repair, modification, alteration, or use of non-approved accessories
  
• Normal wear and tear, cosmetic damage, or consumable parts
  
• Damage caused by an improper power supply, electrical surges, or external causes
  
• Devices purchased second-hand or from unauthorized sellers
  
• Loss of use, inconvenience, or indirect, incidental, or consequential damages

If an issue is determined to result from accidental damage, misuse, unauthorized modification, or another non-covered circumstance, the customer is responsible for the cost of shipping the device to the designated service location, as well as any applicable inspection, repair, replacement-part, and shipping costs.

Before performing a non-warranty repair, we will explain the available service options and applicable charges.

This warranty provides repair or replacement support for eligible device issues during the stated warranty period. UVBWell will determine the appropriate remedy based on the specific circumstances of each warranty claim.

This warranty is limited to the original purchaser and does not affect any rights that may be available under applicable consumer protection laws.