Privacy Policy

At UVBWell, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you visit, browse, or make a purchase through https://uvbwell.com (the “Site”), contact us, request customer support, or otherwise interact with UVBWell.

By using the Site or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

For the purposes of applicable privacy laws, UVBWell is operated by OptimaCore LLC, located at 30 N Gould St #39419, Sheridan, WY 82801, United States.

We may collect personal information directly from you, automatically when you use the Site, and from service providers that help us operate our business.

When you place an order, contact us, request product or warranty support, subscribe to communications, or otherwise interact with us, we may collect:

• Your name
• Email address
• Phone number
• Billing address and shipping address
• Order number, products purchased, transaction details, and delivery information
• Communications with our customer-support team
• Photos, videos, or other information you provide when requesting troubleshooting, warranty, return, or exchange support
• Information you voluntarily provide about your product needs or product-use questions

Payment information is processed through our payment providers. UVBWell does not generally store complete payment card details.

Because UVBWell offers light therapy devices, you may choose to provide information about a skin condition or product-use concern when contacting us. Please do not send unnecessary medical records, health insurance information, or other sensitive medical information through the Site or our ordinary customer-support channels.

When you visit or use the Site, we may automatically collect certain technical and usage information, including:

• Internet Protocol (IP) address
• Browser type, device type, operating system, and language settings
• Pages viewed, products viewed, links clicked, and time spent on the Site
• Referring website or source
• Approximate location based on IP address
• Cookie, pixel, and similar technology information

We may receive personal information from service providers that support our business, including Shopify, payment processors, shipping carriers, fraud-prevention providers, analytics providers, and customer-support tools.

We may use personal information for the following purposes:

• To process, fulfill, and deliver orders
• To communicate with you about orders, payments, shipments, returns, exchanges, warranties, repairs, and customer-support requests
• To provide product troubleshooting and other requested support
• To verify transactions, prevent fraud, and protect the security of our Site, customers, and business
• To improve our products, Site, customer service, and business operations
• To send marketing communications when permitted by law and in accordance with your preferences
• To comply with legal obligations, enforce our policies, and protect our legal rights

We process personal information only where we have a valid reason to do so, including to perform a contract with you, comply with legal obligations, pursue legitimate business interests, or obtain consent where required.

UVBWell does not sell personal information in exchange for money.

We may disclose personal information to trusted service providers and third parties when necessary to operate our business and provide our products and services. These may include:

• E-commerce platform providers, including Shopify
• Payment processors that securely process transactions
• Shipping and logistics providers, including DHL, UPS, FedEx, USPS, and other carriers used to fulfill and deliver orders
• Technology, hosting, analytics, security, fraud-prevention, and customer-support providers
• Professional advisers, regulators, law-enforcement authorities, or other parties when required by law or necessary to protect our rights, customers, and business
• A buyer, successor, or other party involved in a merger, acquisition, financing, or sale of all or part of our business

We require service providers to handle personal information only as necessary to provide services to us or as otherwise permitted by applicable law.

If we use advertising, analytics, or social-media tools that rely on cookies or similar technologies, those tools may collect information about activity on our Site. Depending on applicable law and the tools enabled on the Site, this may be considered “sharing” for cross-context behavioral advertising.

We use cookies and similar technologies to operate the Site, remember preferences, help secure transactions, understand Site performance, and improve the customer experience.

You may manage certain cookie preferences through the cookie banner or privacy controls available on the Site. You may also manage cookies through your browser settings. Please note that disabling certain cookies may affect Site functionality, including checkout, shopping-cart, and account features.

Where required by law, we will request consent before placing non-essential cookies on your device.

If you choose to receive marketing communications, we may send you product updates, promotions, and other information about UVBWell.

You may opt out of marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us at info@uvbwell.com.

Opting out of marketing communications will not prevent us from sending non-promotional messages about your orders, account, warranty service, returns, exchanges, or other transactions.

If you voluntarily share health-related information with us, we will use it only as reasonably necessary to respond to your inquiry, provide requested product support, or comply with applicable law.

UVBWell does not provide medical diagnosis, emergency services, or individualized medical advice through this Site, this Privacy Policy, or ordinary customer-service communications.

We retain personal information for as long as reasonably necessary to:

• Fulfill orders and provide requested services
• Maintain records for warranty, return, exchange, accounting, tax, and legal purposes
• Resolve disputes and enforce our agreements
• Meet applicable legal and regulatory requirements

Retention periods vary depending on the type of information, the reason it was collected, and applicable legal obligations.

UVBWell may process or store personal information in the United States, Hong Kong, and other locations where we or our service providers operate.

When personal information is transferred internationally, we take reasonable steps to use appropriate safeguards where required by applicable law.

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, online transmission, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of any account credentials and for notifying us promptly if you believe your information has been compromised.

Depending on your location and applicable law, you may have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate or incomplete personal information
• Request deletion of personal information, subject to applicable legal exceptions
• Request a copy of certain personal information in a portable format
• Object to or request restriction of certain processing activities
• Withdraw consent where processing is based on consent
• Opt out of certain targeted advertising or data-sharing activities, where applicable

To submit a privacy request, please contact us at info@uvbwell.com with the subject line “Privacy Request.”

To protect your privacy, we may need to verify your identity before responding to a request. We will respond within the time required by applicable law.

California residents may have additional rights under the California Consumer Privacy Act and other applicable California privacy laws.

In the preceding 12 months, UVBWell may have collected the following categories of personal information:

• Identifiers and contact details
• Customer and transaction information
• Internet or network activity
• Approximate location information
• Communications and customer-support records
• Information voluntarily provided in connection with product-support inquiries

We collect this information for the purposes described in this Privacy Policy, including order fulfillment, customer support, fraud prevention, Site operation, analytics, marketing where permitted, and legal compliance.

We do not knowingly sell personal information for monetary consideration. Where applicable, California residents may have the right to opt out of the sharing of personal information for cross-context behavioral advertising through the privacy or cookie-preference controls made available on the Site.

California residents may designate an authorized agent to submit a privacy request on their behalf, subject to identity and authorization verification requirements.

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under applicable data-protection law.

Our legal bases for processing personal information may include:

• Performance of a contract, such as processing and delivering your order
• Our legitimate interests, such as improving our services, preventing fraud, and maintaining Site security
• Compliance with legal obligations
• Your consent, where required

You may have the right to lodge a complaint with the relevant data-protection authority in your country of residence.

Our Site and products are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us at info@uvbwell.com. We will take appropriate steps to delete the information where required.

The Site may contain links to third-party websites or services. UVBWell is not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review the privacy policies of any third party you visit.

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, services, or legal requirements.

When we make changes, we will post the updated Privacy Policy on this page and revise the Effective Date above. Your continued use of the Site after an updated policy is posted indicates your acknowledgment of the revised policy.