Return & Exchange Policy

At UVBWell, we are committed to providing dependable light therapy devices and responsive customer support. We want every customer to feel confident in their purchase, which is why we offer a 60-day money-back guarantee for eligible purchases.

You may request a return within 60 calendar days of the date your order is delivered.

Return or exchange requests submitted after the 60-day period will not be accepted.

The 60-day period begins on the confirmed delivery date provided by the carrier. If you have any questions about whether your order is still within the eligible return period, please contact our support team before sending the product back.

To begin a return or exchange request, please contact UVBWell at info@uvbwell.com before sending your device.

Please include the following information in your email:

• Your full name
• Your order number
• The product model or style purchased
• A clear description of your return or exchange request
• Photos or a short video, if the product was damaged in transit or you are experiencing a product issue

Our team will review your request and provide the appropriate next steps. Please do not ship any product back without prior authorization and instructions from UVBWell.

To be eligible for a return, the product must be returned in a clean, well-maintained, and reasonably complete condition.

Please ensure that the main device, power supply, protective accessories, manuals, packaging materials, and all other included components are returned together and are not damaged through misuse, accident, or improper handling.

For hygiene and inspection purposes, returned products must be clean and free from contamination. UVBWell reserves the right to assess the condition of every returned product upon receipt.

If any accessories, components, or included items are missing, UVBWell may deduct a return fee of 10% to 30% from the refund amount. The applicable deduction will depend on the value, condition, and replaceability of the missing item(s).

Once an approved return is received, our team will inspect the device and included items.

If the return meets the requirements of this policy, the eligible refund will be issued to the original payment method used for the purchase. We will notify you when the refund has been processed.

Please note that your bank, card issuer, or payment provider may require additional time to post the refund to your account.

If the returned product is incomplete, damaged outside normal use, improperly packaged, or otherwise does not meet the return-condition requirements, UVBWell may apply an appropriate deduction, decline the return, or contact you to discuss available options.

Return shipping instructions and any applicable shipping arrangements will be confirmed with you before the device is sent back.

UVBWell currently offers three product styles. If you would like to exchange your purchased style for another UVBWell style, please contact us within the 60-day return period.

All exchanges are subject to product availability and approval by UVBWell.

Because each product style may have a different price, any applicable price difference must be settled before the replacement product is shipped. If the requested style has a higher price, the customer will be required to pay the difference. UVBWell will confirm the applicable exchange amount before processing the exchange.

The original product must be returned in accordance with the Return Condition Requirements above. Once the returned product has been received and reviewed, and any applicable price difference has been paid, UVBWell will arrange shipment of the approved replacement product.

An exchange does not restart or extend the original 60-day return period.

If your order arrives damaged, incorrect, or incomplete, please contact us at info@uvbwell.com as soon as possible.

To help us resolve the issue efficiently, please include your order number and clear photos or videos of the shipping box, packaging, product, and affected components.

UVBWell will review the information provided and determine the appropriate resolution based on the circumstances.

For shipments outside the United States, the recipient is responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee unless explicitly stated at checkout. UVBWell is not responsible for delays resulting from customs clearance procedures.

Please do not return a product without prior authorization from UVBWell. Products sent without authorization may not be accepted and may experience processing delays.

When instructed to return a product, please package the device securely to help prevent damage during transit. We recommend using the original packaging whenever possible.

UVBWell is not responsible for damage that occurs during return transit when a product has not been packaged securely.