Shipping Policy

Orders are processed after payment has been successfully confirmed.

Please allow 1–2 business days for order processing before shipment. Orders placed on weekends or public holidays will be processed on the next business day.

During periods of high order volume, processing may take slightly longer. If there is a material delay affecting your order, we will contact you using the email address provided at checkout.

We currently offer shipping to the United States, Canada, United Kingdom, Australia, New Zealand, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Switzerland, Ireland, Sweden, Denmark, Norway, Finland, Portugal, Poland, Czech Republic, Singapore, Japan, South Korea, United Arab Emirates, and Israel.

Shipping availability may vary based on the product, local import requirements, and carrier service availability.

If your country is not listed above, please contact us at info@uvbwell.com before placing an order. We will be happy to review your destination and confirm whether shipping is available.

UVBWell maintains fulfillment facilities in Delanco, New Jersey, USA, and Hong Kong.

To provide the most efficient service, orders are fulfilled from the warehouse that best matches the delivery destination and available inventory. The fulfillment location may vary from order to order.

UVBWell commonly works with DHL, UPS, FedEx, and USPS. We select the most appropriate carrier and service based on your delivery destination, available inventory, package requirements, and service availability.

After your order has shipped, you will receive a shipping confirmation email with tracking information, when available. Tracking information may take up to 24–48 hours to become active after the shipping label has been created.

Delivery timing may vary due to carrier operations, destination, weather conditions, customs procedures, and other circumstances outside our control. Any delivery time shown by the carrier is an estimate and is not a guaranteed delivery date.

Please review your shipping address carefully before submitting your order. UVBWell is not responsible for delays, failed deliveries, or additional shipping charges resulting from an incomplete, incorrect, or undeliverable address entered at checkout.

If you need to update your delivery address, please contact us as soon as possible at info@uvbwell.com. We cannot guarantee address changes once an order has entered processing or has been shipped.

Once an order has been transferred to the carrier, delivery timing is managed by that carrier. UVBWell is not responsible for delays caused by carrier disruptions, severe weather, customs processing, incorrect addresses, or other circumstances beyond our reasonable control.

If your package appears lost, damaged, or incomplete upon delivery, please contact us promptly at info@uvbwell.com.

To help us review the issue efficiently, please include your order number, photos of any visible package or product damage, and a brief description of the issue. We will review the situation and work with the carrier as appropriate.

For shipments outside the United States, the recipient is responsible for any applicable customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.

These charges are not included in the product price or shipping fee unless explicitly stated at checkout. UVBWell is not responsible for delays resulting from customs clearance procedures.

If you have questions about shipping or delivery, please contact us:

Email: info@uvbwell.com
Phone: +1 855 269 9328