UVBWELL HELP CENTER

Frequently Asked Questions

Everything you need to know about our light therapy devices, orders, shipping, and support.

GETTING STARTED

UVB Phototherapy Basics

What is UVB light therapy?

UVB phototherapy uses carefully controlled ultraviolet B light to help manage certain skin conditions. A healthcare professional can assess whether it is appropriate for you.

How does UVB phototherapy work?

UVB light affects processes in the skin involved in inflammation and cell growth. Treatment response varies by condition, dose, and individual.

What is the difference between 308nm and 311nm UVB?

308nm excimer light is commonly used for targeted areas, while 311nm narrowband UVB is often used for wider coverage. Your treatment plan determines which is suitable.

What skin conditions can UVB phototherapy help manage?

Clinicians may use UVB phototherapy for conditions such as psoriasis, vitiligo, and some forms of eczema. Suitability depends on diagnosis and medical history.

How is UVB different from UVA light therapy?

UVB and UVA use different ultraviolet wavelengths and treatment protocols. Some UVA treatments also involve a photosensitizing medication; do not interchange treatment plans.

Is UVB light therapy the same as a tanning bed?

No. Medical UVB phototherapy uses selected wavelengths and controlled dosing. Tanning beds are not substitutes for prescribed phototherapy.

How long does it usually take to see results?

Results differ by condition and person and may require a series of sessions. Ask your clinician what progress to expect and when to review your treatment plan.

PRODUCT GUIDE

Device Selection Guide

Which UVBWell device is right for me?

Start with the wavelength recommended by your clinician, the size of the treatment area, and the device specifications. Our team can explain model features but cannot prescribe treatment.

What is the difference between Luma Comb, Luma Flex, and Luma Station?

Luma Comb is a handheld narrowband UVB option, while Luma Flex and Luma Station are 308nm excimer options with different formats. Compare each product page for the latest specifications.

Which device is better suited for small treatment areas?

A targeted device may be more convenient for smaller localized areas. Check the treatment window and your clinician's wavelength recommendation before choosing.

Which device is designed for larger treatment areas?

Devices with a larger treatment window may cover wider areas more efficiently. Compare the stated exposure area and recommended treatment approach for each model.

Can I use a UVB device on my scalp?

Some devices and accessories are designed to help expose the scalp through hair. Check the model instructions and consult your clinician before treating the scalp.

What should I consider when comparing treatment area sizes?

Consider how much skin needs treatment, the shape of the area, handling comfort, and whether the device can deliver the prescribed dose.

Can one device be used by multiple family members?

Do not share a treatment schedule or dose. Each user needs an individual assessment and treatment plan; follow the manual for hygiene and any multi-user features.

TREATMENT GUIDANCE

How to Use & Treatment

How do I use my UVBWell device at home?

Read the specific model manual before first use, follow a clinician-approved treatment plan, protect your eyes, and keep a record of sessions.

How often should UVB light therapy be used?

Frequency depends on your diagnosis, skin response, and prescribed protocol. Do not increase session frequency to speed up results.

How long should each treatment session last?

Session length depends on irradiance, target dose, distance, and device settings. Use the instructions for your exact model and your clinician's plan.

How do I determine the appropriate UVB dose?

UVB dose should be determined using an appropriate clinical protocol, which may include skin type or MED assessment. Do not guess a starting dose.

Do I need to wear protective goggles?

Yes, use the UV-protective eyewear specified for your device and treatment plan. Never look directly at an active UVB source.

What should I do if I miss a treatment session?

Do not automatically double the next dose. Ask your clinician or follow the missed-session instructions in your treatment protocol.

How should I clean and maintain my device?

Turn the device off and follow its manual for cleaning, storage, inspection, and servicing. Avoid cleaning products or procedures not approved for your model.

IMPORTANT INFORMATION

Safety & Side Effects

Is home UVB phototherapy safe?

Home treatment can be appropriate for selected patients when the device is used correctly under medical guidance. UV exposure can still cause burns and other adverse effects.

Can UVB treatment cause redness or irritation?

Yes. Redness, irritation, and burns can occur, especially if the dose is too high. Follow your treatment plan and seek advice if you experience an unexpected reaction.

Who should avoid UVB light therapy?

Certain medical histories, photosensitivity conditions, and medications can make UV treatment unsuitable. A clinician should review your circumstances before treatment.

Can UVB light therapy be used on sensitive skin areas?

Some areas require special precautions or may be excluded from treatment. Do not treat sensitive areas without explicit guidance and appropriate shielding.

Can I combine UVB therapy with topical medications?

Some topical products can change skin sensitivity to light. Check with your clinician before combining UVB with prescription or over-the-counter treatments.

When should I stop treatment and contact a healthcare professional?

Stop and seek medical advice if you develop significant pain, blistering, severe redness, or another concerning reaction. Seek urgent care for serious symptoms.

SHOPPING & DELIVERY

Orders & Shipping

Where does UVBWell ship?

Shipping destinations are listed in our current Shipping Policy. Contact support before ordering if your destination is not listed.

How long does order processing take?

Processing estimates are provided in our Shipping Policy and may change with stock or order volume. Check the latest policy for current details.

How long does delivery usually take?

Delivery depends on the destination, carrier, fulfillment location, and customs clearance. Any checkout estimate is not a guaranteed arrival date.

How can I track my order?

If tracking is available, we will send the details after shipment. Tracking updates can take time to appear in the carrier system.

Can I change my shipping address after ordering?

Contact support as soon as possible with your order number. Changes may not be possible once processing or shipment has begun.

Will I need to pay customs duties or import taxes?

International shipments may be subject to duties, taxes, or clearance fees. Please check our Shipping Policy and local import rules before ordering.

AFTER PURCHASE

Returns & Warranty

What is your return policy?

Return eligibility, deadlines, and conditions are explained in our current Returns Policy. Please review that policy before requesting a return.

How do I request a return or exchange?

Contact support with your order number and the reason for your request. Our team will explain the applicable process and policy requirements.

Do UVBWell devices come with a warranty?

Warranty coverage depends on the product and the terms supplied with your purchase. Please review the applicable warranty information for exclusions and service steps.

What should I do if my device arrives damaged?

Contact support promptly with your order number, photos of the package and product, and a description of the issue. Keep the packaging until the case is reviewed.

How can I get help with device setup or troubleshooting?

Contact our support team with your model name and a description of the problem. Do not disassemble or attempt an unsafe repair.

How can I contact UVBWell customer support?

Use the Contact Us button on this page or the contact details listed on our website. Include your order number if your question relates to a purchase.